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JOHN GALL

 
"A complex system that works is invariably found to have evolved from a simple system that worked."
- John Gall
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"A complex system that works is invariably found to have evolved from a simple system that worked…A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system."
- John Gall - from "Systemantics: How Systems Really Work and How They Fail"
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