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BILL GATES

 
"Every now and then i like to pick up a copy of TIME magazine and read every article from beginning to end, not just the articles that interest me most. That way you can be certain to learn something you didnt know previously."
- Bill Gates
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"Measuring programming progress by lines of code is like measuring aircraft building progress by weight."
- Bill Gates
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"If people had understood how patents would be granted when most of today's ideas were invented, and had taken out patents, the industry would be at a complete standstill today. "
- Bill Gates - From wikiquotes.org
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"We flew down weekly to meet with IBM, but they thought the way to measure software was the amount of code we wrote, when really the better the software, the fewer lines of code."
- Bill Gates
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"Like almost everyone who uses e-mail, I receive a ton of spam every day. Much of it offers to help me get out of debt or get rich quick. It would be funny if it weren't so irritating. "
- Bill Gates - From wikiquotes.org
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"At every juncture, advanced tools have been the key to a new wave of applications, and each wave of applications has been key to driving computing to the next level."
- Bill Gates
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"Be nice to nerds. Chances are you'll end up working for one."
- Bill Gates
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"We will never make a 32 bit operating system."
- Bill Gates - Said at the launch of MSX.
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"Just in terms of allocation of time resources, religion is not very efficient. There's a lot more I could be doing on a Sunday morning. "
- Bill Gates - From wikiquotes.org
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"As long as they are going to steal it, we want them to steal ours. They'll get sort of addicted, and then we'll somehow figure out how to collect sometime in the next decade."
- Bill Gates - on Software Piracy. From wikiquotes.org
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"Your most unhappy customers are your greatest source of learning. "
- Bill Gates - Business @ The Speed of Thought
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"Investing in tomorrow's technology today is more critical than ever... "
- Bill Gates
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"The best way to prepare [to be a programmer] is to write programs, and to study great programs that other people have written. In my case, I went to the garbage cans at the Computer Science Center and I fished out listings of their operating systems."
- Bill Gates - OS/2 Notebook, 1990, p. 614

"Microsoft's only factory asset is the human imagination."
- Bill Gates
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"Measuring programming progress by lines of code is like measuring aircraft building progress by weight. "
- Bill Gates - From wikiquotes.org
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""The Internet? We are not interested in it.""
- Bill Gates
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"In this business, by the time you realize you're in trouble, it's too late to save yourself. Unless you're running scared all the time, you're gone. "
- Bill Gates
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"640kb ought to be enough for anyone."
- Bill Gates
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"Most companies have an inefficient chain of people and paper between customers and the people who can make major improvements. When the customer data finally reaches the product design group, it often isn't easy for the team to digest its significance and prioritieze it accordingly. All of the delays taken together mean that improvements don't happen as fast as they should.

I recomend the following approach to integrating customer complains and whish list into product and service development.


1. Focus on your most unhappy customers.

2. Use the technology to gather rich information on their unhappy experiences with your product and to find out what they want you to put into the product.

3. Use technology to drive the news to the right people in hurry.
If you use these three things, you'll turn those draining, bad news experiences into an exhilarating process of improving your product or service. Unhappy customers are always concern. They're also your greatest opportunity. Adopting a learning posture rather than a negative defensive posture can make customer complaints your best source of significant quality improvements..."
- Bill Gates, Business @ the Speed of Thought : Using a Digital Nervous System by Bill Gates, Collins Hemingway (Contributor) , ISBN: 0446525685

This book is available from Amazon.com
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"Software suppliers are trying to make their software packages more "user-friendly" [...] Their best approach, so far, has been to take all the old brochures, and stamp the words "user-friendly" on the cover. "
- Bill Gates
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"We're focused on providing innovations in software, driving the continuous improvements for a much better experience, and there's a lot going on here that speaks to this decade and what's going to happen in this decade. We can kind of sum it up in terms of saying, "Yes, you can.""
- Bill Gates
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"Software is a great combination between artistry and engineering. When you finally get done and get to appreciate what you have done it is like a part of yourself that you've put together. I think a lot of the people here feel that way."
- Bill Gates
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"There are no significant bugs in our released software that any significant number of users want fixed."
- Bill Gates
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"Our vision of what's important is exactly the same today, bringing together the best systems and the best software to empower people with rich information solutions."
- Bill Gates
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"The software is where the magic is. If you're going to have all this power be simple enough, appealing enough and cool enough, it's going to be because the software is right."
- Bill Gates
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"What will be most fun for me is to see how your generation comes in and takes software to a whole new level."
- Bill Gates
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"Software is a great combination between artistry and engineering. When you finally get done and get to appreciate what you have done it is like a part of yourself that you`ve put together. I think a lot of the people here feel that way."
- Bill Gates
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"Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference."
- Bill Gates
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"We are always saying to ourself...we have to innovate. We've got to come up with that breakthrough."
- Bill Gates
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