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Daily quote: : Donald E. Knuth

You're bound to be unhappy if you optimize everything. -Donald E. Knuth

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Daily quote: : Bill Gates

Most companies have an inefficient chain of people and paper between customers and the people who can make major improvements. When the customer data finally reaches the product design group, it often isn't easy for the team to digest its significance and prioritieze it accordingly. All of the delays taken together mean that improvements don't happen as fast as they should.

I recomend the following approach to integrating customer complains and whish list into product and service development.

1. Focus on your most unhappy customers.

2. Use the technology to gather rich information on their unhappy experiences with your product and to find out what they want you to put into the product.

3. Use technology to drive the news to the right people in hurry.
If you use these three things, you'll turn those draining, bad news experiences into an exhilarating process of improving your product or service. Unhappy customers are always concern. They're also your greatest opportunity. Adopting a learning posture rather than a negative defensive posture can make customer complaints your best source of significant quality improvements... -Bill Gates, "Business @ the Speed of Thought : Using a Digital Nervous System" by Bill Gates, Collins Hemingway (Contributor) , ISBN: 0446525685
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Daily quote: : Boris Beizer

Programmers are responsible for software quality - quality in their own work, quality in the products that incorporate their work, and quality at the interfaces between components. Quality has never been and will never be tested in. The responsibility is both moral and professional. -Boris Beizer, Chapter 13: Implementation, Section 3.1. , "Software testing techniques" by Boris Beizer , ISBN: 0442206720
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Daily quote: : Anonymous

Projects without clear goals will not achieve their goals clearly. -Anonymous , - Gilb's Principle of Fuzzy Targets. As quoted in Software Metrics: A Rigorous and Practical Approach, page 10.

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Daily quote: : T. DeMarco and T. Lister

Since the days when computers first came into common use, there must have been tens of thousands of accounts receivable programs written. There are probably a dozen or more accounts receivable projects underway as you read these words. And somewhere today, one of them is failing. Imagine that! A project requiring no real technical innovation is going down the tubes. Accounts receivable is a wheel that's been reinvented so often that many veteran developers could stumble through such projects with their eyes closed. Yet these efforts sometimes still manage to fail. -T. DeMarco and T. Lister , "Peopleware : Productive Projects and Teams, 2nd Ed. " by Tom Demarco, Timothy R. Lister, ISBN: 0932633439
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Daily quote: : C. A. R. Hoare

Inside every well-written large program is a well-written small program. -C. A. R. Hoare

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Daily quote: : Boris Beizer

Flowcharts have been falling out of favor for over a decade, and before another decade passes they'll be regarded as curious, archaic relics of a bygone programming era. -Boris Beizer, Flowcharts are essentially equivalent to UML's activity diagrams , "Software testing techniques" by Boris Beizer , ISBN: 0442206720
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Daily quote: : Boris Beizer

Extra features were once considered desirable. We now recognize that 'free' features are rarely free. Any increase in generality that does not contribute to reliability, modularity, maintainability, and robustness should be suspected. -Boris Beizer, Chapter 2, Section 3.2.2. , "Software testing techniques" by Boris Beizer , ISBN: 0442206720
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Daily quote: : Bill Gates

There are no significant bugs in our released software that any significant number of users want fixed. -Bill Gates

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Daily quote: : Linus Torvalds

If you want to travel around the world and be invited to speak at a lot of different places, just write a Unix operating system. -Linus Torvalds

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Daily quote: : Steve Maguire

Don't reference memory that you don't own. -Steve Maguire, Chapter 7: Treacheries of the Trade. , "Writing Solid Code: Microsoft's Techniques for Developing Bug-Free C Programs" by Steve Maguire, ISBN: 1556155514
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